Turn Website Visitors Into Text Conversations
With Rosie’s Website Text Messaging feature, visitors can text your business directly from your website and start a real conversation—without calling.
This website texting widget focuses on one simple goal: helping you capture more website leads by moving the conversation to SMS, where customers are more responsive and more likely to follow up.
How Website Texting Works
A visitor clicks the Text us widget on your website.
They enter their name and phone number.
Rosie sends a text to their phone within a few seconds.
The conversation continues over SMS, just like texting a real receptionist.
Rosie can help with things like:
Capture lead details
Business hours and services
Pricing or availability questions
Collecting contact details
Taking a message for your team
Conversation Limits
To keep conversations clear and focused:
Each SMS conversation supports up to 50 messages total
When the limit is reached, Rosie politely closes the conversation
Visitors can start a new text conversation from your website at any time
There’s no time limit—customers can reply later, even days afterward, as long as the conversation is still open.
Setting It Up
Step 1: Subscribe to Website Texting in the Rosie Admin
In your Rosie dashboard, go to Agent Settings > Website Texting, and subscribe to te Website Texting add-on package. This will enable your account and your Rosie phone number for SMS usage.
Step 2: Customize the Widget
You can:
Adjust basic widget styling and copy
Upload a custom avatar
Most message behavior is pre-set for this version.
Step 3: Install the Widget on Your Website
Enter the website URL(s) where the widget should appear. Rosie will only show the widget on approved sites.
Copy the provided code and paste it into your website before the closing </body> tag. For detailed install instructions see: https://heyrosie.com/support/en/articles/13414782-website-texting-how-to-install-the-website-widget
That's it! Rosie is now ready to turn website leads into text conversations.
Viewing Text Conversations
Text conversations appear right alongside phone calls in your Rosie inbox.
You can:
Read the full text conversation
See any information Rosie collected
Know when the conversation ended
Important Things to Know
Rosie only responds to texts that start from your website widget
Texts sent directly to your Rosie phone number won’t receive a reply
Appointment booking over text isn’t available yet
Your team can’t send manual text replies
These limits are intentional and will expand as we roll out more SMS features.
What’s Coming Next
We’re actively working toward:
Letting customers text your business directly
Booking appointments over SMS
Sending follow-up and reminder texts
Smoother handoffs between calls and texts
Your feedback about how you'd like to leverage texting with Rosie helps us decide what to build next.
Billing Information
For up to date pricing, take a look at our pricing page here: https://heyrosie.com/pricing
To cancel your subscription, login to your Rosie Dashboard and head to the Billing Tab.
Click "Cancel Website Texting" in the Overview container.
Your subscription to Website Texting will be cancelled at the end of your current billing period.
note - the Stripe billing portal view does not show that website texting is set to cancel. But if you see the following in your Rosie Dashboard, you're all set.
Questions or Feedback?
If you have questions, ideas, or feedback, reach out to the Rosie team—we’re listening closely and improving quickly.