Frequently Asked Questions
Can Rosie handle urgent repair requests?
Can I get help setting-up Rosie?
Absolutely! Rosie can instantly notify you of urgent repair requests, like a broken-down vehicle or a last-minute appointment, ensuring you never miss a high-priority customer.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Does Rosie understand automotive terminology?
Do you have a free trial period?
Yes, Rosie is specifically trained to handle automotive-related inquiries, from tire sizes to engine types, so she can provide accurate and professional answers to your customers.
Yes, all plans include a 7 day free trial.
How does Rosie handle multiple incoming calls at once?
Can I keep my phone number?
Rosie can handle multiple calls simultaneously without any delays or dropped inquiries. Whether you’re on the phone with another customer, in the middle of a repair, or just can’t get to the phone, Rosie makes sure every customer gets a response right away.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie handle calls for multiple locations?
How long does it take to set-up?
Absolutely! Whether you run a single shop or a chain, Rosie can route calls, provide location-specific details, and schedule repairs for any branch, all without missing a beat.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
