Solutions

Industries

412-569-0026

Insurance

24/7 Answering Service For Insurance Agents

Insurance is about trust and timing. When a client calls with a policy question or a new customer wants a quote, they expect immediate answers. But busy agents can’t always pick up, and generic answering services rarely know insurance specifics.

Enter Rosie — your 24/7 AI-powered answering service trained on insurance terms, policies, and processes. She handles every call professionally, captures leads, assists with claims intake, and keeps your agency responsive, no matter the hour.

Plans & Pricing

Why Insurance Companies Need More Than Traditional Answering Services

Insurance isn’t one-size-fits-all, and neither are the calls you receive. Traditional answering services follow rigid scripts and struggle with even basic policy terms. They miss details, frustrate clients, and leave agents playing catch-up. When someone calls about a lapse in coverage or an urgent claim, you need more than message-taking — you need a smart, responsive solution that knows the difference between a deductible and a premium. Most insurance professionals still use one of these:

Voicemail

When a client calls with an urgent claim or policy question, they’re not waiting for a callback. 80% of callers will hang up and dial another agent, costing you business.

Traditional Answering Services

Operators unfamiliar with insurance confuse coverage types, leave out key client details, and frustrate callers with vague responses.

24/7 Call Centers

You pay premium rates for after-hours coverage, but they can’t reliably answer basic questions like “Is roadside assistance included in my plan?” or “Does my policy cover storm damage?”

Meet Rosie – the smarter alternative!

AI-powered, always on, and trained specifically for insurance agents. Rosie doesn’t just take messages — she collects claim details, schedules consultations, and easily answers questions like “What documents do I need to file a claim?” or “What’s covered under my homeowner’s policy?” No more missed calls — just better service, happier clients, and a phone line that keeps your agency growing.

What Is an AI Answering Service?

Imagine having a front desk assistant who never clocks out, knows the ins and outs of insurance, and never lets a client call slip through the cracks — that’s Rosie.

Instead of sending policyholders to voicemail or passing them off to generic call centers, Rosie listens, understands, and responds just like a real member of your team.

The best part? She works independently — answering questions, collecting key info, and keeping your schedule full and your clients covered, 24/7/365.

Instead of just taking calls, Rosie:

Understands your policies

Whether it’s homeowners, auto, life, or commercial coverage, Rosie shares accurate information about your offerings, claim steps, and renewal processes—so callers feel informed, not frustrated.

Knows when it’s urgent

A fender bender? A burst pipe or accident claim? Rosie knows the difference between a simple quote request and an active claim. She notifies you immediately when it’s time-sensitive, helping you prioritise and respond faster.

Handles every call

On a call, in a meeting, or away from your desk? Rosie answers incoming calls with professionalism and empathy, keeping your phone line active and your clients reassured.

Operates 24/7 at no extra cost

Rosie keeps your agency available nights, weekends, and holidays, without charging extra. Clients get support whenever they call, and you stay competitive without burning out.

With Rosie, your insurance agency runs smoother and serves better — even when you're reviewing policies, filing claims, or taking time off.

Why Every Insurance Agent Needs a 24-Hour AI-Powered Answering Service

Emergencies don’t wait for office hours. From fender benders at midnight to weekend questions about coverage limits, clients expect quick, clear answers — no matter the time. Rosie’s AI-powered answering service keeps your agency available 24/7, helping you respond fast, build trust, and never miss a new lead or urgent claim again.

Missed Calls = Lost Business

When a client can’t get through, they’re not waiting around — they’re calling the next agent. Miss a call, and you could miss a new policy, a renewal, or a time-sensitive claim.

Faster Responses = Happier Clients

From urgent claims to last-minute coverage questions, quick replies build trust and keep policies in your book. Rosie gets them handled before competitors even pick up.

Outperform Your Competitors

While other agencies leave callers hanging or route them to cold call centres, Rosie answers with clear, policy-specific info that builds loyalty and drives more conversions.

Start risk-free: 7-day trial with all features

Plans & Pricing

Rosie vs. Traditional Answering Services

Feature

Answering Service

Rosie

Availability

Limited or expensive for 24/7 service

24/7 with no extra costs

Cost

$2.00 per minute often adds up to $500 + per month

Monthly plans at a fraction of the cost. Under $0.20 per minute.

Response Time

Call center delays

Instant AI powered responses

SPAM Filtering

No filtering

Block robocalls automatically

Customization

Limited Scripts

Full tailored to your business

Why Top Insurance Professionals Choose Rosie Over Traditional Answering Services

Amazing AI that sounds human

Stay ahead of other agencies with Rosie’s advanced AI technology, which feels just like talking to your most knowledgeable team member. Rosie easily understands insurance-specific questions like “Can I update my policy today?” or “How do I file an auto claim?” and responds naturally, building trust with every conversation.

Get instant notifications

Got an urgent claim or a new policy lead coming in? Rosie instantly texts or emails high-priority calls directly to you, so you can act quickly—turning every urgent call into a satisfied, loyal client.

Custom message taking

Need Rosie to collect specific information before scheduling a meeting or processing a claim? She’s fully customisable for your agency — asking questions like, “What type of policy do you have?”, “When did the incident occur?”, or “What’s the best time for a call-back?” You decide the details that matter most, and Rosie makes sure you always get them.

Call recordings and transcripts

Every call Rosie handles is recorded, transcribed, and sent straight to your inbox. From detailed claim descriptions to coverage questions, you’ll have an easy-to-access record for follow-ups, policy documentation, or compliance.

Experience the Rosie Difference

Forget outdated voicemail and clunky AI that frustrates your customers. Rosie is a next-generation AI answering service that’s smart, seamless, and truly human-like.

Unlike traditional systems, Rosie doesn’t just take messages—she engages, responds, and adapts to your business needs in real time. Give your callers a smooth, professional experience that keeps them coming back.

Traditional Voicemail

The future of answering services is here - are you ready?

Start risk-free: 7-day trial with all features

How It Works in 4 Simple Steps

STEP 1

Train Rosie on your business

Use your Google Business profile, website address, or basic business details, such as your company name, industry, and services, to quickly set up Rosie - your AI answering service.

STEP 2

Confirm Rosie has things right

Rosie will be trained on your business details for accurate, professional interactions. Customize her responses, set questions for message-taking, and define how calls are handled to ensure the right experience for every customer.

STEP 3

Forward your calls to Rosie

There’s no need to change your existing business number. Simply forward your calls to Rosie and keep using the number your customers know, while Rosie takes care of answering, messaging, and providing a professional experience.

STEP 4

Rosie answers & takes messages

When a call comes in, Rosie will answer the call, answer questions, and take a message according to your needs. You'll then be notified by email and/or text, and every call recording and transcript is saved in your calls inbox.

What Our Customers Are Saying...

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"Just have to say.. WOW. I have been really impressed! Rosie has been able to give out information perfectly and filter out leads that in the past would have cost me time and appointments. This is amazing! I love how she learned from my website - some of her answers are blowing me away! She even gave directions! WOW! Just wow."

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Join the growing list of companies who count on Rosie to handle their calls

We’re proud to work with businesses of all sizes, from startups to industry leaders, who trust our AI-powered answering service to improve communication and deliver excellent customer service.

Frequently Asked Questions

Can Rosie answer detailed policy questions?

Can I get help setting-up Rosie?

Yes. Rosie is trained on your agency’s products—auto, home, life, commercial, you name it—so she can explain coverage basics, deductibles, and next-step options without making clients wait or feel shuffled around.

Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.

Can I customize the questions Rosie asks?

Do you have a free trial period?

Absolutely. You choose the prompts, for e.g., “Policy number?”, “Date of loss?”, “Is anyone injured?” and Rosie captures those details every time, keeping your intake consistent and compliant.

Yes, all plans include a 7 day free trial.

Does Rosie handle multiple incoming calls at the same time?

Can I keep my phone number?

Rosie can handle multiple calls at once without any delays or dropped inquiries. Even if you’re in a client meeting or handling a claim, every caller gets an immediate, professional response without being put on hold or sent to voicemail.

Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.

How does Rosie handle after-hours claims calls?

How long does it take to set-up?

Rosie is available 24/7/365. If the call meets urgent criteria — like an accident, property damage, or a liability claim, she gathers key facts and immediately notifies you by text or email.

It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.

What happens if Rosie doesn’t know the answer to a customer’s question?

If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.

Can Rosie give customers pricing estimates or service availability?

Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.

Can you help us get set up?

Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.

How do we connect to our phone system?

It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.

Does Rosie work with Google Voice?

Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.

How much does Rosie cost?

Plans start at $49/mo. See more info at our pricing page.

Businesses in Every Industry Rely on Rosie Every Day

From solo entrepreneurs and independent contractors to growing startups and larger companies, professionals across a wide range of industries trust our AI answering service to handle calls with professionalism and efficiency.

No matter the size of your business, Rosie makes sure you never miss an opportunity.