Frequently Asked Questions
Can Rosie collect important patient information before appointments?
Can I get help setting-up Rosie?
Absolutely! Rosie can ask patients for details like insurance provider, symptoms, preferred appointment times, and any special requests to streamline your front desk workflow.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Does Rosie understand dental terminology?
Do you have a free trial period?
Yes, Rosie is specially trained on your practice and fluent in dental terminology. She understands terms like root canals, crowns, cleanings, and emergency extractions, so she can provide accurate information and assist patients effectively.
Yes, all plans include a 7 day free trial.
Can Rosie handle multiple incoming calls at once?
Can I keep my phone number?
She sure can! Rosie handles multiple calls simultaneously without any delays or dropped enquiries. Whether you're on another line with a patient, in the middle of a repair, or just can't get to the phone, Rosie makes sure every caller gets a response right away.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie handle emergency dental calls after hours?
How long does it take to set-up?
Yes! Rosie is trained to recognize dental emergencies like severe toothaches or trauma and will immediately alert you so you can prioritize urgent care.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?