Frequently Asked Questions
Can Rosie schedule consultations or appointments?
Can I get help setting-up Rosie?
Yes, Rosie can gather the information you need and send personalized booking links, making it easy for families to schedule a time that works for them, when they feel ready.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Will Rosie understand funeral-specific terminology?
Do you have a free trial period?
Absolutely! Rosie is trained specifically on your funeral home's services, language and preferences. You can customize what she knows — whether it's details bout cremation, burial options, grief counseling, or any else unique to your offerings — so every caller gets the right information.
Yes, all plans include a 7 day free trial.
Can Rosie handle multiple incoming calls at once?
Can I keep my phone number?
Yes, she can. Rosie can manage multiple calls at the same time without delays or missed enquiries. Whether you're busy meeting with families, handling arrangements, or on another call, Rosie makes sure every call is answered with care and respect.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How is sensitive information handled during calls?
How long does it take to set-up?
Confidentiality is a top priority. Rosie follows strict privacy protocols to ensure all personal and sensitive information is handled securely and respectfully.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
