Frequently Asked Questions
What if Rosie doesn’t know the answer to a caller’s question about my small business?
Can I get help setting-up Rosie?
If Rosie encounters a question she hasn’t been trained to answer, she won’t leave the caller hanging. Instead, she’ll politely let them know that she’ll pass their question along to you for a follow-up. She can collect their contact details and any necessary information so you can get back to them with a personalized response.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Can Rosie handle both simple and complex customer inquiries?
Do you have a free trial period?
Yes! Rosie is designed to handle a wide range of inquiries, from basic questions like “What are your hours?” to more detailed requests such as “Can you recommend a product for my needs?” She’s built to adapt to your specific business and can manage a variety of customer needs efficiently.
Yes, all plans include a 7 day free trial.
Is it difficult to set up Rosie for my business?
Can I keep my phone number?
Not at all! Setting up Rosie for your small business is quick and easy. Simply provide your company details, your availability, and any other preferences specific to your business. Rosie’s intuitive setup process walks you through each step, so you can have everything up and running in no time.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie handle multiple calls at once?
How long does it take to set-up?
Absolutely. Rosie can answer any number of calls simultaneouslys, even if you’re already on the line. With our AI-powered answering servce you can easily manage busy periods, cut down on hold times, and make sure every caller gets answered quickly.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
