Frequently Asked Questions
How does Rosie know what to say about my properties and listings?
Can I get help setting-up Rosie?
Rosie is fully customizable to your property management business. Once you set up your account, you can provide detailed information about your properties, services, and frequently asked questions. Rosie uses this information to respond to inquiries with accuracy, ensuring that potential tenants or current residents receive the specific details they need about your listings, availability, and any other property-related information.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
What if Rosie doesn’t know the answer to a caller’s question?
Do you have a free trial period?
If Rosie encounters a question she hasn’t been trained to answer, she won’t leave the caller hanging. Instead, she’ll politely let them know that she’ll pass their question along to you for a follow-up. She can collect their contact details and any necessary information so you can get back to them with a personalized response. In some cases, she may also direct them to your website, a property listing, or a relevant resource to help provide more context.
Yes, all plans include a 7 day free trial.
Can Rosie schedule property showings or maintenance jobs for me?
Can I keep my phone number?
Yes! Rosie can handle both property showings and maintenance appointments for you. She can offer available time slots for property showings and maintenance appointments, then send booking links to tenants for easy scheduling. You simply set up your availability, and Rosie handles the coordination, keeping your schedule organized and your property management running smoothly.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie handle after-hours property management emergencies?
How long does it take to set-up?
Yes! Rosie works around the clock, handling urgent calls and keeping you in the loop. Whether it’s a maintenance emergency, tenant issue, or any other urgent matter, Rosie notifies you immediately so you can take action. This ensures you’re always responsive, no matter the time, and helps keep your property management business running smoothly at all hours.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
