Frequently Asked Questions
Can Rosie answer technical questions about repairs?
Can I get help setting-up Rosie?
Absolutely. Rosie is trained on your services and can handle questions like, “Do you replace iPhone screens?” or “How long does a laptop fan replacement take?” providing accurate, on-brand answers.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Can Rosie book appointments for different repair types?
Do you have a free trial period?
While Rosie doesn’t book directly, she sends customers your booking link and captures their preferred time, device type, and issue so you can confirm the appointment with all the details ready.
Yes, all plans include a 7 day free trial.
Can Rosie handle multiple calls at once?
Can I keep my phone number?
Definitely. Rosie can answer simultaneous calls across all your shops, even if you’re already on the line. Every caller gets prompt attention, and no lead slips through the cracks.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How does Rosie help with parts availability questions?
How long does it take to set-up?
Rosie can be configured with your parts inventory. If a customer asks, “Do you have Galaxy S21 screens in stock?” she’ll check your settings and respond accordingly, or let you know to follow up.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
