Frequently Asked Questions
Can Rosie give pricing based on the pet’s breed and coat length?
Can I get help setting-up Rosie?
She sure can. Rosie can ask for the pet’s breed, size, and coat type, and then provide a custom pricing estimate based on your business's specific pricing structure. Whether you charge extra for long coats, double coats, or certain breeds, Rosie will give pet owners the info they need before they book.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Can Rosie text clients a link to book or directions to my shop?
Do you have a free trial period?
Yes! Rosie can text callers a link to your online booking page or send directions via Google Maps. This makes it easy for clients to take the next step right from the call - whether that’s scheduling an appointment or finding your location.
Yes, all plans include a 7 day free trial.
How do I customize Rosie to fit my specific business needs?
Can I keep my phone number?
Rosie comes pre-trained on your business, but she’s fully customizable. You can update her to ask specific questions relevant to your services - like breed, coat condition, or preferred groomer. You can also configure Rosie to ask certain questions only for first-time customers, such as vaccination status, temperament, or how the pet handles grooming.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie verify a client is in my mobile pet grooming service area?
How long does it take to set-up?
Yes! If you're a mobile pet groomer, Rosie can be trained to ask for the caller's address and automatically determine whether they fall within your service zone. If they’re outside of your area, she can politely let them know, saving you time and helping set clear expectations with new clients.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
