Frequently Asked Questions
Does Rosie work for individual franchise locations or multi-location franchises?
Can I get help setting-up Rosie?
Rosie is perfect for both! Whether you own a single location or operate multiple franchises, Rosie can manage calls and appointments across all your locations, ensuring your brand maintains a consistent, professional presence no matter where the call comes from.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
How does Rosie know the details about my franchise’s services?
Do you have a free trial period?
Rosie is fully customizable. You can set her up with all the specific information about your services, pricing, and availability so she can accurately answer customer inquiries. Whether it’s about a gym membership, oil change, or pet grooming service, Rosie’s got it covered.
Yes, all plans include a 7 day free trial.
Can Rosie handle multiple calls at once?
Can I keep my phone number?
Yes! Rosie can handle multiple calls simultaneously across multiple locations, ensuring every call is answered promptly - whether it's after hours or while other calls are on the line. She keeps everything running smoothly, no matter how busy things get.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How does Rosie help with franchise locations that have different hours or services?
How long does it take to set-up?
Rosie can be fully customized to match each location's specific hours, services, and promotional offers. If you have multiple franchises, Rosie will tailor her responses and booking capabilities based on the location, making sure customers get the right information every time.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
