Frequently Asked Questions
Can Rosie handle after-hours legal emergencies?
Can I get help setting-up Rosie?
Yes! Rosie answers calls 24/7, making sure you never miss an urgent request. While she can't provide legal advice or represent clients, she can inform callers about your availability, provide after-hours legal advice, and send you notifications so you can follow up quickly.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Can Rosie answer detailed questions about legal services?
Do you have a free trial period?
Yes! Rosie is trained specifically for your law firm, so she answers questions about your services, practice areas, and common legal enquiries. From divorce to criminal defence, Rosie knows the details and provides clients with fast, accurate information - no more waiting for a callback.
Yes, all plans include a 7 day free trial.
What happens if Rosie can’t answer a legal question?
Can I keep my phone number?
If Rosie encounters a question outside of her knowledge base, she will let the client know and suggest the next steps - like scheduling a consultation with you at a convenient time. Rosie makes sure every client is guided properly so they never feel unsupported.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How secure is the information that Rosie collects from clients?
How long does it take to set-up?
Rosie is built with privacy and security in mind. Any sensitive information provided by clients suring calls is securely stored and can be accessed only by authorized personnel. Rosie adheres to data protection standards to ensure that your cient information remains safe at all times.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
