Frequently Asked Questions
Can Rosie answer questions about specific services like facials or massages?
Can I get help setting-up Rosie?
Absolutely! Rosie is trained to answer specific questions about your services, including details on facials, massages, haircuts, color treatments, and more. She can explain what each service includes and help guide clients in making informed decisions.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
How do I customize Rosie to fit my spa or salon’s needs?
Do you have a free trial period?
Rosie is already trained on your specific business but you can easily customize her further by adding specific questions or instructions you want her to ask, like preferred services, allergies, or special requests. Rosie will ensure the information you need is collected from every call.
Yes, all plans include a 7 day free trial.
Can Rosie help with specific requests, like booking a particular stylist or therapist?
Can I keep my phone number?
Rosie can handle specific requests by asking your clients for their preferences (e.g., specific stylist, massage therapist, or facial treatment). She then ensures the appointment link sent is for booking with the right professional, keeping clients happy and loyal.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Does Rosie handle customer inquiries after hours?
How long does it take to set-up?
Yes, Rosie works 24/7, handling after-hours calls and messages. Whether it's late-night inquiries about your services or weekend requests, Rosie ensures your clients always have access to your business, even when you're off the clock.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
