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Veterinary

24/7 Veterinary Answering Service

Pets don’t get sick on a schedule, and neither do their owners’ calls. Whether it’s a late-night emergency or a routine check-up request, clients expect a quick, informed answer — not voicemail.

Meet Rosie — your always-on, AI-powered veterinary answering service that understands your clinic, books appointments, and handles urgent calls 24/7.

Plans & Pricing

Why Traditional Answering Services Don’t Work for Veterinary Clinics Anymore

Vet clinics run on urgency, trust, and compassion — but most traditional answering services aren’t built for that. They don’t understand pet emergencies, they can’t answer common care questions, and they often fail to get key details that could save time (or even a pet’s life). Most vets still use one of these:

Voicemail

When a pet’s sick or injured, 80% of owners won’t leave a message — they’ll keep calling until they find a vet who answers. That’s not just a lost appointment, it could be a lost life-saving opportunity.

Traditional Answering Services

Scripted operators who don’t know the difference between a routine vaccination and a breathing emergency can frustrate owners and delay care.

24/7 Call Centers

You pay premium rates for after-hours coverage, but they still can’t answer basic care questions like “Is my cat’s vomiting an emergency?” or “When can I bring my dog in for a nail clipping?”

Meet Rosie – the smarter alternative!

AI-powered, always on, and trained in veterinary services. Rosie doesn’t just take messages — she books appointments, screens emergencies, and answers urgent questions like “My dog ate chocolate, what should I do?” No more missed calls — just better care, happier clients, and a clinic that’s always there when pets need it most.

What Is an AI Answering Service?

Imagine having a receptionist who never takes a day off, understands every detail of your clinic’s services, and speaks to anxious pet owners with warmth and clarity — that’s Rosie.

Instead of sending anxious pet owners to voicemail or a generic call centre, Rosie listens, understands, and responds just like a trusted member of your clinic staff would.

The best part? She works completely on her own — booking visits, collecting important details, and making sure every call is answered, so pets get help faster and owners feel reassured, any time of day or night.

Instead of just taking calls, Rosie:

Understands your services

From wellness exams to dental cleanings, Rosie gives clear, accurate details about what you offer, turnaround times, and pricing — so pet owners get answers, not guesswork.

Knows what’s urgent

A routine nail trim isn’t the same as a dog in respiratory distress. Rosie knows the difference and immediately alerts you to emergencies, so you can act fast when it matters most.

Never misses a call

While you’re in surgery, examining a patient, or consulting with a client, Rosie’s answering calls, booking appointments, and making sure no worried pet owner is left waiting.

Operates 24/7 without extra cost

Late-night vomiting, weekend injury, or holiday medication questions — Rosie handles them all without costly after-hours fees, keeping your clinic connected around the clock.

With Rosie, your veterinary practice stays responsive and caring — even when you’re in the middle of a critical procedure or off the clock.

Why Every Veterinary Practice Needs a 24-Hour AI-Powered Answering Service

Pet emergencies don’t stick to office hours. Calls about late-night injuries, sudden illnesses, or urgent medication questions can come in any time, and pet parents expect quick answers. Forget relying on outdated voicemail or generic call centres that leave pet parents feeling ignored. Rosie’s AI-powered answering service keeps your clinic available round the clock — answering questions, scheduling appointments, and ensuring you never miss a chance to help an animal in need.

Missed Calls = Missed Care

Every unanswered call is a missed opportunity to help — and a chance for a worried pet owner to go elsewhere.

Faster Responses = Healthier Pets

Fast replies turn worried pet parents into confirmed clients — from “My cat’s not eating” to “How soon for a dental cleaning?” Rosie gets it booked on the spot.

Outperform Your Competitors

Your competitors might miss calls or send callers to voicemail. Rosie turns every ring into a chance to book, reassure, and retain clients.

Start risk-free: 7-day trial with all features

Plans & Pricing

Rosie vs. Traditional Answering Services

Feature

Answering Service

Rosie

Availability

Limited or expensive for 24/7 service

24/7 with no extra costs

Cost

$2.00 per minute often adds up to $500 + per month

Monthly plans at a fraction of the cost. Under $0.20 per minute.

Response Time

Call center delays

Instant AI powered responses

SPAM Filtering

No filtering

Block robocalls automatically

Customization

Limited Scripts

Full tailored to your business

Why The Best Vets Choose Rosie Over Traditional Answering Services

Amazing AI that sounds human

Stay ahead of other clinics with Rosie’s advanced AI voice technology that sounds just like your best front desk receptionist — calm, caring, and knowledgeable. She understands questions like “Can I bring my dog in for an emergency?” or “What’s the cost for a wellness exam?” and responds naturally, giving pet owners the confidence they need.

Get instant notifications

Emergencies can’t wait. If a pet is in distress or an urgent care appointment is needed, Rosie immediately sends you a text or email so you can act fast and get the animal seen right away.

Custom message taking

Need Rosie to ask about the pet’s name, species, symptoms, or vaccination history before scheduling? She’s fully customizable to your clinic — asking questions like, “How long has your pet been showing these symptoms?” You decide what details matter most, and she captures the info to keep appointments smooth and organised.

Call recordings and transcripts

Every call is recorded, transcribed, and sent to your inbox. From medication requests to post-surgery updates, you’ll have a complete record to reference anytime, making client communication and patient care smoother.

Experience the Rosie Difference

Forget outdated voicemail and clunky AI that frustrates your customers. Rosie is a next-generation AI answering service that’s smart, seamless, and truly human-like.

Unlike traditional systems, Rosie doesn’t just take messages—she engages, responds, and adapts to your business needs in real time. Give your callers a smooth, professional experience that keeps them coming back.

Traditional Voicemail

The future of answering services is here - are you ready?

Start risk-free: 7-day trial with all features

How It Works in 4 Simple Steps

STEP 1

Train Rosie on your business

Use your Google Business profile, website address, or basic business details, such as your company name, industry, and services, to quickly set up Rosie - your AI answering service.

STEP 2

Confirm Rosie has things right

Rosie will be trained on your business details for accurate, professional interactions. Customize her responses, set questions for message-taking, and define how calls are handled to ensure the right experience for every customer.

STEP 3

Forward your calls to Rosie

There’s no need to change your existing business number. Simply forward your calls to Rosie and keep using the number your customers know, while Rosie takes care of answering, messaging, and providing a professional experience.

STEP 4

Rosie answers & takes messages

When a call comes in, Rosie will answer the call, answer questions, and take a message according to your needs. You'll then be notified by email and/or text, and every call recording and transcript is saved in your calls inbox.

What Our Customers Are Saying...

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"Just have to say.. WOW. I have been really impressed! Rosie has been able to give out information perfectly and filter out leads that in the past would have cost me time and appointments. This is amazing! I love how she learned from my website - some of her answers are blowing me away! She even gave directions! WOW! Just wow."

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Join the growing list of companies who count on Rosie to handle their calls

We’re proud to work with businesses of all sizes, from startups to industry leaders, who trust our AI-powered answering service to improve communication and deliver excellent customer service.

Frequently Asked Questions

Will Rosie know the difference between a routine check-up and an urgent medical issue?

Can I get help setting-up Rosie?

Absolutely. Rosie is trained to recognise when a client needs a wellness exam versus when they’re describing symptoms that require immediate attention, so she can prioritise accordingly.

Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.

Can Rosie handle multiple calls at once?

Do you have a free trial period?

Unlike a single receptionist, Rosie can handle unlimited calls simultaneously without any delays. Whether you’re on the phone with another client, in the middle of an exam, or just can’t get to the phone, Rosie makes sure every customer gets a response right away.

Yes, all plans include a 7 day free trial.

Will Rosie understand veterinary terminology?

Can I keep my phone number?

Absolutely. Rosie is trained specifically on your clinic’s services. From “annual wellness exam” to “feline dental cleaning” Rosie can understand and respond using accurate veterinary terms, so pet owners get clear, professional, and reassuring answers every time.

Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.

Can Rosie take new patient registrations?

How long does it take to set-up?

Yes. Rosie can gather all the details for new patients — from pet name and species to owner contact info — so you can get them into your system before their first visit.

It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.

What happens if Rosie doesn’t know the answer to a customer’s question?

If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.

Can Rosie give customers pricing estimates or service availability?

Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.

Can you help us get set up?

Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.

How do we connect to our phone system?

It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.

Does Rosie work with Google Voice?

Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.

How much does Rosie cost?

Plans start at $49/mo. See more info at our pricing page.

Businesses in Every Industry Rely on Rosie Every Day

From solo entrepreneurs and independent contractors to growing startups and larger companies, professionals across a wide range of industries trust our AI answering service to handle calls with professionalism and efficiency.

No matter the size of your business, Rosie makes sure you never miss an opportunity.