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Emergency Restoration

24/7 Emergency Restoration Answering Service

When disaster strikes, every second counts. Whether it’s a burst pipe in the middle of the night or water damage after a storm, restoration professionals can’t afford to miss a call. But while you’re on-site managing an emergency or a call comes in late at night, answering the phone isn’t always possible. That’s where Rosie steps in.

Rosie’s AI-powered answering service makes sure no call goes unanswered. She identifies emergency situations, gathers critical information, and immediately alerts your on-call team - all while reassuring the caller that help is on the way.

Plans & Pricing

Why Traditional Answering Services Don't Cut It For Emergency Restoration

Many restoration companies still rely on 24/7 call centers to handle overflow and after hours calls - but these call centers fall short during high-stress situations. Callers are left holding for the next available agent for too long, only to be patched through to someone with little to no knowledge of your business or the urgency of the situation. Traditional answering services just too often:

Miss Emergencies

They can’t reliably identify what qualifies as an emergency, and often have zero context about your business until they answer the call.

Lose High Value Jobs

Callers are left holding too long or get generic, unhelpful responses - leading them to call the next company on the list.

Lead to Poor Reviews

Frustrated callers, unclear next steps, and lack of follow-through lead to negative reviews and lost trust.

Meet Rosie – the smarter alternative!

AI-powered and always available - with no hold time. Rosie answers multiple calls at once, and is trained specifically for your restoration business. She identifies emergencies, reassures callers, and alerts your on-call team in real time.

What Is an AI Answering Service?

Imagine having a receptionist who works round-the-clock, never takes a break, and knows your emergency restoration business like the back of their hand. That’s Rosie!

Instead of forwarding calls to a generic voicemail or untrained call centers, Rosie listens, understands, and responds just like a human would.

The best part? Rosie handles it all independently and can even handle multiple emergencies at once, keeping your business responsive to urgent situations no matter the time - day or night.

Instead of just taking calls, Rosie:

Understands your services

From water damage remediation and mold removal to smoke cleanup, Rosie provides accurate information about your services and what clients can expect.

Sorts emergencies from routine calls

Rosie knows how to identify emergency situations and instantly notifies your on-call staff, while organizing non-urgent messages for follow-up.

Answers every call

Whether it’s 3am or mid-job, Rosie ensures no call is missed and every client hears a professional, calm, and helpful response.

Operates 24/7 at no extra cost

No more paying premiums for overnight call centers that leave your calls on hold. Rosie works day and night so you never miss a critical call.

With Rosie, your restoration business stays open, even when you're busy or off the clock.

Why Every Restoration Professional Needs A 24-Hour AI-Powered Answering Service

Pipes can burst, fires can start, and floods can happen at any time. Emergency restoration doesn’t follow a set schedule, and neither should your response. With Rosie’s 24/7 AI-powered service, your business is always on call, ready to respond at a moment’s notice. You’ll never lose a job because of timing, staying the first to react to urgent situations, no matter when they occur.

Missed Calls = Lost Revenue

Restoration emergencies can’t wait. With Rosie always answering, your team is never the one that didn’t pick up - turning every call into profit.

Faster Responses = More Jobs

When a homeowner is panicked about water damage, they’re not waiting for a callback. Rosie gets the info and gets your team alerted instantly.

Outperform Your Competitors

While others let their phones ring or rely on slow call centers, Rosie is already calming the caller and starting the dispatch process.

Start risk-free: 7-day trial with all features

Plans & Pricing

Rosie vs. Traditional Answering Services

Feature

Answering Service

Rosie

Availability

Limited or expensive for 24/7 service

24/7 with no extra costs

Cost

$2.00 per minute often adds up to $500 + per month

Monthly plans at a fraction of the cost. Under $0.20 per minute.

Response Time

Call center delays

Instant AI powered responses

SPAM Filtering

No filtering

Block robocalls automatically

Customization

Limited Scripts

Full tailored to your business

Why Emergency Restoration Professionals Choose Rosie Over Traditional Answering Services

Amazing AI that sounds human

Rosie speaks just like a real receptionist, trained specifically for emergency restoration calls. She understands questions like "Is this covered by insurance?" or "Can someone come out tonight?" and responds with empathy and professionalism.

Get instant notifications

When Rosie identifies an emergency - like flooding, fire damage, or a backed-up sewer - she immediately alerts your on-call team so you can take action fast.

Custom message taking

Need Rosie to ask for the type of damage, property access info, or if the client has already shut off the water? You decide what she collects. Rosie is fully customizable to your workflow.

Call recordings and transcripts

Every call is recorded, transcribed, and sent to your inbox, so you can review critical info, follow up with leads, and protect your team in high-stakes situations.

Experience the Rosie Difference

Forget outdated voicemail and clunky AI that frustrates your customers. Rosie is a next-generation AI answering service that’s smart, seamless, and truly human-like.

Unlike traditional systems, Rosie doesn’t just take messages—she engages, responds, and adapts to your business needs in real time. Give your callers a smooth, professional experience that keeps them coming back.

Traditional Voicemail

The future of answering services is here - are you ready?

Start risk-free: 7-day trial with all features

How It Works in 4 Simple Steps

STEP 1

Train Rosie on your business

Use your Google Business profile, website address, or basic business details, such as your company name, industry, and services, to quickly set up Rosie - your AI answering service.

STEP 2

Confirm Rosie has things right

Rosie will be trained on your business details for accurate, professional interactions. Customize her responses, set questions for message-taking, and define how calls are handled to ensure the right experience for every customer.

STEP 3

Forward your calls to Rosie

There’s no need to change your existing business number. Simply forward your calls to Rosie and keep using the number your customers know, while Rosie takes care of answering, messaging, and providing a professional experience.

STEP 4

Rosie answers & takes messages

When a call comes in, Rosie will answer the call, answer questions, and take a message according to your needs. You'll then be notified by email and/or text, and every call recording and transcript is saved in your calls inbox.

What Our Customers Are Saying...

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"My colleagues in the industry call our number and talk to Rosie and they can’t believe how good it is. I’ve already recommended two friends to Rosie."

Classic City Transportation

Owner

"Just have to say.. WOW. I have been really impressed! Rosie has been able to give out information perfectly and filter out leads that in the past would have cost me time and appointments. This is amazing! I love how she learned from my website - some of her answers are blowing me away! She even gave directions! WOW! Just wow."

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Chameleon Event Space

Owner

Join the growing list of companies who count on Rosie to handle their calls

We’re proud to work with businesses of all sizes, from startups to industry leaders, who trust our AI-powered answering service to improve communication and deliver excellent customer service.

Frequently Asked Questions

Can Rosie identify emergency vs non-emergency calls?

Can I get help setting-up Rosie?

Yes. Rosie is trained to recognize urgent situations like active flooding, fire damage, or sewage backups. She is also trained to recognize calls that are not urgent and not worth alerting your team about at 8pm on a Tuesday, like an insurance company calling about a claim’s status.

Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.

Can Rosie handle calls after hours or overnight?

Do you have a free trial period?

Absolutely. Rosie works 24/7, making sure you never miss a call, no matter the time of day. She keeps your business available even while you sleep.

Yes, all plans include a 7 day free trial.

Can Rosie alert my team in real time?

Can I keep my phone number?

Yes! Rosie instantly sends email and/or text notifications to your on-call crew so they have context about the emergency. Rosie will also call your on-call crew so she can patch the caller through to them.

Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.

Can Rosie collect specific information based on my services?

How long does it take to set-up?

Definitely. You can customize Rosie to ask for service address, type of damage, source of the issue, and any other details you need to triage the job efficiently.

It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.

What happens if Rosie doesn’t know the answer to a customer’s question?

If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.

Can Rosie give customers pricing estimates or service availability?

Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.

Can you help us get set up?

Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.

How do we connect to our phone system?

It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.

Does Rosie work with Google Voice?

Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.

How much does Rosie cost?

Plans start at $49/mo. See more info at our pricing page.

Businesses in Every Industry Rely on Rosie Every Day

From solo entrepreneurs and independent contractors to growing startups and larger companies, professionals across a wide range of industries trust our AI answering service to handle calls with professionalism and efficiency.

No matter the size of your business, Rosie makes sure you never miss an opportunity.