Frequently Asked Questions
What types of home services does Rosie support?
Can I get help setting-up Rosie?
Rosie can handle any type of home services, from plumbing and HVAC to electrical, roofing, and general maintenance. She’s tailored to understand your specific business needs and respond accordingly.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Will Rosie understand my customer's specific needs?
Do you have a free trial period?
Absolutely! Whether it's an emergency water leak, urgent HVAC repair, or regular maintenance booking, Rosie has you covered with tailored questions and responses specific to your services.
Yes, all plans include a 7 day free trial.
How does Rosie handle call overflow during busy times?
Can I keep my phone number?
Rosie can handle multiple calls at once so that no call is left unanswered. When you’re on a job, in a meeting, or on another call, she efficiently manages call overflow, providing consistent, responsive customer service at all hours.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How does Rosie handle urgent calls or emergencies?
How long does it take to set-up?
Rosie recognizes urgent issues, like water leaks or HVAC breakdowns, and immediately prioritizes these calls. You’ll be notified right away so you can respond quickly, ensuring you don’t miss any critical jobs.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
