Frequently Asked Questions
Can Rosie handle emergency lockout calls?
Can I get help setting-up Rosie?
Yes. Rosie recognises urgent situations like home, office, or car lockouts and flags them instantly, so you get notified right away and can prioritise dispatch.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Will Rosie ask the right locksmith questions before booking?
Do you have a free trial period?
Absolutely. Rosie knows locksmith-specific terms and can be customized to ask about lock type (deadbolt, smart lock, or mortice), vehicle make and model, or service location — so you arrive fully prepared for the job.
Yes, all plans include a 7 day free trial.
What happens if multiple customers call at once?
Can I keep my phone number?
No problem! Rosie can handle any number of calls at the same time without any delays or dropped inquiries. Whether you’re on the phone with another customer, in the middle of a job, or just can’t get to the phone, Rosie makes sure every customer gets a response right away.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie confirm my coverage area and response times?
How long does it take to set-up?
Yes she can. Rosie can let customers know if you cover their postcode, how quickly you can be on-site, and your standard call-out fees.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
