Frequently Asked Questions
Can Rosie handle emergency electrical service calls?
Can I get help setting-up Rosie?
Absolutely! Rosie is always available, ready to respond to emergency electrical service requests. Whether it’s a sudden power outage, a circuit short, or a damaged electrical panel, Rosie will respond immediately, letting you know of the urgency so you can prioritize and get to the job as soon as possible.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Will Rosie understand the technical details of my electrical services?
Do you have a free trial period?
Yes, Rosie is trained on your business to understand the specifics of your electrical services. She can answer questions about common electrical issues, such as "How much does a panel upgrade cost?" or "What does it take to rewire a home?" By understanding your offerings, she can confidently provide your clients with the right information.
Yes, all plans include a 7 day free trial.
Can Rosie handle multiple calls at once?
Can I keep my phone number?
Yes, Rosie can efficiently manage multiple calls simultaneously. While you’re busy handling an electrical job or even talking to another client, Rosie can answer incoming calls and ensure each caller is attended to.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Does Rosie work just for individual electricians or larger teams as well?
How long does it take to set-up?
Rosie works great for both individual electricians and larger teams. Whether you're running your own solo operation or managing a team of professionals, Rosie makes sure that every call is handled with the same level of care. For individual electricians, Rosie acts as a personal assistant, and for larger teams, she can forward calls to the right team member, ensuring smooth coordination and consistent service.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
