Frequently Asked Questions
Can Rosie handle after-hours plumbing emergencies?
Can I get help setting-up Rosie?
Yes! Rosie answers calls 24/7, making sure you never miss an urgent request. While she can't dispatch plumbers directly, she can inform your callers about emergency service availability, provide after-hours instructions, and send you instant notifications so you can follow up quickly.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Can Rosie answer detailed questions about plumbing services?
Do you have a free trial period?
Yes! Rosie is trained specifically for your business, so she answers questions about your services, pricing, and common issues. From fixing leaks to installing water heaters, Rosie knows the details and provides customers with fast, accurate information - no more waiting for a call back.
Yes, all plans include a 7 day free trial.
Can Rosie schedule plumbing jobs for me, or does she just take messages?
Can I keep my phone number?
Rosie does more than just take messages - she can help schedule appointments too! Once she knows your availability and service areas, Rosie can send booking links, suggest open slots, and confirm appointments, keeping your calendar full and freeing you up to focus on plumbing.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Is it difficult to set up Rosie for my plumbing business?
How long does it take to set-up?
Not at all! Getting Rosie set up is quick and easy. Simply share key details about your plumbing services, business hours, and any specific questions or tasks you'd like her to handle. Once you've provided the information, Rosie is good to go and ready to start answering calls with ease.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?
