Frequently Asked Questions
Can Rosie answer common financial planning questions for clients?
Can I get help setting-up Rosie?
Yes. Rosie is trained on your practice’s services such as retirement planning, tax strategies, estate planning, and more, so she can provide accurate, helpful information and reassure clients until you follow up personally.
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Does Rosie capture sensitive client details securely?
Do you have a free trial period?
Yes. Rosie follows strict security protocols, and every call is transcribed and stored securely, ensuring client confidentiality and compliance with industry standards
Yes, all plans include a 7 day free trial.
What happens if multiple prospects call at once?
Can I keep my phone number?
Rosie can handle any number of calls at the same time without any delays or dropped inquiries. Whether you’re on the phone with another client, in the middle of a consultation, or just can’t get to the phone, Rosie makes sure every caller gets a response right away.
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
Can Rosie handle both existing clients and new prospects?
How long does it take to set-up?
Absolutely. Rosie can reassure long-term clients about their next review while also welcoming prospects with professionalism, keeping both sides of your practice supported.
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
What happens if Rosie doesn’t know the answer to a customer’s question?
If Rosie comes across a question she can't answer, she'll let the customer know and offer to have someone from your team follow up. She can also direct them to your website or a contact form so every customer gets the info they need - even if it's not something Rosie can handle right away.
Can Rosie give customers pricing estimates or service availability?
Rosie can give pricing estimates in the Growth Plan and can provide general pricing information based on the info you provide in the FAQs feature on all other plans. She can also inform customers about service availability and send booking links, ensuring they get the details they need fast - helping you secure more jobs with less hassle.
Can you help us get set up?
Absolutely! We offer a free consultation once you sign up, and our Support team is around to answer your questions any time.
How do we connect to our phone system?
It’s easy. We’ll create a phone number for you when you sign up. Then you simply forward calls to your new Rosie number when appropriate.
Does Rosie work with Google Voice?
Yes, you can use Google Voice with Rosie. We will walk you through linking your new Rosie number to Google Voice when you’re ready to launch.
How much does Rosie cost?