Frequently Asked Questions
Can I get help setting-up Rosie?
Of course! Our team is around to answer any questions you may have as you get started with Rosie. Just chat us from within the Admin.
Do you have a free trial period?
Yes, all plans include a 7 day free trial.
Can I keep my phone number?
Yes! There's no need to change your existing business number. We'll walk you through the call forwarding set-up within your existing phone system.
How long does it take to set-up?
It's quick! We scan your website to train Rosie immediately. Then you just confirm your data is accurate, add any FAQs and message requirements and you're good to go.
How can I provide Rosie feedback?
You can always edit and add FAQs for Rosie in the Admin. You can also reach out to us for help along the way.
Can I start using Rosie for after hours and overflow calls only?
Absolutely. You can enable Rosie for after hours and/or overflow only when you set up conditional call forwarding.
Does Rosie stay updated on my business information, like hours?
We'll scan your business hours and other information from you Google Business Profile and website, and you can edit and update the info at any time.
Do you offer a native iOS/Android app?
Yes! Our free mobile iOS and Android apps allow you to manage Rosie on the go. Sign up for an account and you'll be able to download the app during the onboarding process.
Which calendar services does Rosie integrate with?
Rosie integrates directly with Google Calendar and Calendly. When a caller wants to book an appointment, Rosie checks your availability, offers available times, and creates the event automatically in your calendar. No links, no manual scheduling – just seamless, automatic appointment booking.
Calendar integrations are available on Scale Plan and higher. If you're on Professional Plan or lower, you can still use Rosie's text-a-link scheduling feature to send booking links via text.
What happens if I go over my included minutes?
We never interrupt your service. If you hit your plan's minute limit, your account will automatically upgrade to the next tier so your calls keep getting answered.
