Struggling to deal with a high volume of incoming calls while also doing all the essential tasks that keep your business growing? An AI answering service is an obvious, cost-effective solution – and Rosie AI and Goodcall are two of the best options.
But which is right for your business? Find out in our side-by-side comparison, where we’ll look at:
💵 Pricing and scalability
🤝 Inclusive allowances
⚙️ Additional functionality
Let’s get into it…
What is Rosie AI? 🤔
Rosie AI is a fully AI-powered call answering service trained on the specifics of your business. Just share your Google Business profile, website URL, and other key business resources to get your AI agent up to speed in minutes. Then, leave her to handle incoming calls when you can’t answer or your line is busy.
Your Rosie agent is available 24/7/365 to answer calls, resolve frequently asked questions, book appointments, and more – and all at a fraction of the price of a traditional answering service.
What is Goodcall? 🤔
Goodcall positions itself as an AI phone agent and virtual receptionist for customer support. Born out of a Google hack-a-thon, it gives businesses all the tools to launch their own custom AI phone agent in minutes.
In other words, it’s pretty similar to Rosie AI. But, as we’ll see, the two platforms have very different philosophies, which impacts their pricing, inclusive allowances, and all-round functionality.
Rosie AI vs Goodcall: Side-by-side comparison ⚔️
At Rosie AI, we’re big believers in keeping things simple.
You want an affordable and user-friendly way to deliver professional, high-quality customer support for incoming callers; you don’t want to spend your time worrying about exceeding your allowance and racking up a huge bill.
This is reflected in our pricing and allowances, with unlimited minutes on all plans, zero overage charges, and a choice of three easy-to-understand, feature-packed plans starting at just $49 per month.
Goodcall, on the other hand, makes things kinda complex. Sure, you get the same promise of unlimited call handling time – but terms and conditions apply. Which makes it all too easy to end up paying way more than you expected.
Here’s an at-a-glance view of Rosie AI vs Goodcall, followed by an in-depth comparison of the two platforms…
Feature / metric | Rosie AI | Goodcall |
Starting price | $49/month | $59/month per agent |
Included minutes | Unlimited on all plans | Unlimited minutes, but limited by unique customer count |
Overage charges | None | $0.50 per additional unique customer over monthly limit |
Unique customer limits | No customer cap | 100 (Starter), 250 (Growth), 500 (Scale) per month |
Call transfers & bookings | Included on higher plans | Limited call routing, no direct booking unless custom setup |
Team size support | Scalable (multi-location & agency-friendly) | Tied to agent/team member limits per plan |
Free trial | 7-day full-feature trial | 14-day full-feature trial |
Plan simplicity | 3 core plans: $49, $99, $199 – all unlimited | 3 per-agent tiers with multiple limits and complexity |
Unlimited usage (but with strings attached?)
At first glance, both Rosie AI and Goodcall offer unlimited AI call answering time. So there’s nothing to choose between them, right?
Not quite. With Rosie AI, call handling time is actually unlimited, even on our entry-level Professional plan. Whichever plan you pick, your Rosie AI agent will be available morning, noon, and night to answer incoming calls – and you’ll pay exactly the same amount for 1,000 minutes of call handling as you would for 100.
Goodcall is different. Sure, it offers unlimited minutes too, but it has strict limits on the number of unique customers served per month. Bear in mind a unique customer is any caller with a unique phone number who calls and interacts with a Goodcall agent in any given month. So, if the same person rings from their landline, speaks to the AI, then calls back later on their cellphone, they’ll be counted as two unique customers.
This can be a real headache for Goodcall users, because if you exceed your unique customer limit, you’ll be slapped with overage charges at $0.50 per minute 💸
Real-world cost scenario
Now that we understand what each platform means by an “unlimited” call answering allowance, let’s consider how this would play out for a business receiving calls from five unique customers a day, that’s 150 callers across a 30-day month, with an average call time of three minutes.
👉 With Rosie AI: Because we don’t charge per unique customer, the volume and length of calls doesn’t matter – everything’s included as standard. So you’d just pay the standard rate for your chosen Rosie plan, priced from $49 per month. Easy breezy.
👉 With Goodcall: Things get a little more complex with Goodcall, as your unique customer allowance varies by plan. Say you’re on the entry-level Starter plan, priced at $59 per month for 100 unique customers monthly. In our scenario, you’ve exceeded that limit by 50 callers by the end of the month, so your three-minute average call time adds up to a $75 overage and a total monthly bill of $134.
In this scenario, Goodcall works out 2.5X more expensive than Rosie AI 🤯
Naturally, we’re biased, but you can do the math yourself: if you deal with lots of unique (and repeat) callers, Rosie AI is the better option. And even if you don’t, Rosie still gives you the peace-of-mind of a consistent monthly bill with no chance of overages.
Pricing complexity
Ideally, when choosing any kind of software, you want it to be super simple to identify the price plan that’s most relevant to your business.
Rosie AI checks this box by including unlimited minutes with all plans, then bolting-on additional functionality based on the specific needs of your business. So if all you need is an AI agent to answer calls, our entry-level Professional plan will suit you down to the ground. But if you require more advanced tools – like the ability to transfer calls, share appointment links, or submit custom training files – you can choose one of our higher-tier plans.
It’s not quite so simple with Goodcall, because you’ve got to factor in various allowances, including:
How many agents you need
Your monthly unique customer allowance
The number of logic flows you want to set up
How many team members and directory contacts you need
Your preferred length of customer detail and call history
That’s a lot to consider upfront, especially if you’ve never used an AI answering service before. How are you meant to know any of that stuff?
Multi-location pricing
Goodcall charges per agent, with each business location requiring a separate agent. So if your business has offices or stores in three different places and you want to use Goodcall in all of them, you’ll have to pay three times the standard subscription.
Rosie AI generally works the same – one account per location. However, because you can forward any volume of phone numbers to a single Rosie account, we have some customers who use one account for multiple locations. Efficient, huh?
It’s also worth noting that Rosie offers custom pricing for multi-location businesses to decrease cost per location.
👉 Get in touch to discuss custom pricing
Ease of setup
You want an AI answering service to make your life easier, not more complicated.
Goodcall falls down here. While it can handle basic message-taking out of the box, if you need it to do anything more sophisticated, you’ll have to set up your own logic-based workflows. This can be a heavy lift, especially if you’re not super tech-minded.
By contrast, Rosie AI does an exceptional job at handling customer calls with zero advanced setup requirements.
We find that most users simply need to provide answers to their most common FAQs. For instance, take one of our customers who runs a paddleboard rental business. People typically call to ask two things:
When are you open?
Do you have paddleboards available today?
So all it took to get their Rosie AI agent up and running was to enter their Google Business profile or website URL where they have their operating hours specified, and share an answer affirming availability and driving customers to the business location. Easy!
And it doesn’t have to be about promoting in-store visits. You can ask Rosie to do whatever makes most sense for your business, whether that’s…
Booking an appointment
Capturing a message with details about the customer’s project needs
Sharing directions to your business location
… all of the above, or something else entirely.
For users with more advanced needs, we also have custom training capabilities drawing on your knowledge base and other content assets, like a price list for dog groomers based on breed and dog size, or a map of your service area. Rosie uses these details to handle questions expertly, just like a human receptionist would, and without the need to set up complex workflows.
Rosie AI vs Goodcall: Which is right for you? ✅
There’s no way to definitively answer that question, it all depends on your business, your customers, and the specific reasons you’re looking for an AI call handling service. However, we can help guide your decision making:
Choose Goodcall when you:
Have a lot of consistency around the number of unique customers who call you each month
Rarely receive repeat calls from the same customers across different devices in the same month
Are happy to spend time setting up logic-based workflows to deal with more advanced customer queries
Choose Rosie AI when you:
Want the freedom of truly unlimited calls and no overage charges, whichever plan you choose
Want to customize your AI agent to your business needs and objectives, without any complex technical input
Prioritize fast, easy setup
Want to save money on covering multiple business locations by forwarding several phone numbers to a single Rosie account
The bottom line ✍️
Don’t get us wrong, Goodcall is a solid tool. But if you want truly unlimited call handling with no need to worry about overages, Rosie AI is the way to go.
👉 Don’t choose an AI answering service without trying Rosie AI for yourself! Start your 7 day free trial to test all our features and start handling customer calls in less than a minute..
FAQs
What makes Rosie AI different from Goodcall?
While Rosie AI and Goodcall are both AI-powered call answering services, they have some big differences. Most significantly, Rosie AI offers unlimited calls and no overage charges on all plans, whereas Goodcall has tight limits on the number of unique customers served per month and a $0.50 per minute rate on overages.
Is Rosie AI or Goodcall easier to set up and manage?
With less than 60 seconds of setup, your Rosie AI agent can be ready to handle customer calls, answer FAQs, schedule appointments, and capture leads. Goodcall is a little more complicated, requiring you to create logic-based workflows to deal with anything other than basic queries.
Which is better for businesses that are growing or scaling fast?
Rosie AI is ideal for fast-growing businesses because we offer truly unlimited call handling and zero overages on all plans. Whereas with Goodcall, once you exceed your plan’s unique caller limit, you’ll be charged $0.50 per minute for additional calls.