Rosie answers every call 24/7, resolves order questions, and takes orders. All synced with your store’s data and policies.
Here’s what Rosie does for you:
Provide callers real-time order & delivery status.
Handle returns, cancellations, and address changes according to your policies.
Text shipment tracking and product links.
Take and edit orders over the phone by texting callers a secure checkout link.
How it works
Order received. Phone rings. Here’s how Rosie handles it.
Answer every call, 24/7
Human-sounding AI voice that doesn’t sound robotic.
Handles unlimited calls at once.
Transfers to your team when a human’s needed.
Order updates, the moment they ask
Live status, tracking, and delivery date from Shopify.
Uses your custom order status tags to provide updates.
Texts the tracking link before the call ends.
Knows your store. Logs every call.
Pulls your catalog, prices & policies automatically.
Posts a detailed summary to each order.
Keeps a rolling call log on the customer profile.
Turn phone calls into new revenue
Takes new orders by phone.
Builds the cart and texts secure Shopify checkout link.
Adds items to existing orders – and even updates shipping costs if needed.
Resolve common customer support issues
Initiate returns & cancel orders.
Update shipping address.
Every action identity-verified against the order and store policies.
Setup
#1 easiest setup.
Go live in minutes.
STEP 1
One-click install pulls in all your store information
Connect your Shopify store with a single click.
Rosie learns your live product catalog, your order history, and your store policies.
STEP 2
You choose exactly which actions Rosie can take
Every Shopify feature is off by default.
You decide exactly what she can do: answer order questions, process returns, take new orders, and more.
Easily choose and configure in the Rosie admin.
STEP 3
Pick from a range of human-sounding AI voices.
Write a custom greeting for your store.
Then go live - Rosie starts handling calls immediately. Use your Rosie number or forward your calls.
Simple plans that scale with your store
Professional
$49
per month
Answers every call 24/7
250 minutes per month
Trained on your products and policies
Answers product questions & FAQs
Provide order and delivery status
Initiate returns and cancel orders
Custom greeting, 10+ voices, Spanish
Native iOS & Android app
Scale
$149
per month
Most Popular
Everything in Professional, plus:
1,000 minutes per month
Text delivery tracking links
Text product links for easy purchases
Update shipping address on orders
Live transfer to your team / call center
Growth
$299
per month
Everything in Scale, plus:
2,000 minutes per month
Text checkout links for new purchases
Add new items to existing orders
Waterfall transfer until someone answers
Custom agent training & priority support
BY THE #1 AI PHONE AGENT FOR SHOPIFY
Rosie answers every call 24/7, resolves order questions, and takes orders – synced to your store.
Resolve customer support calls 24/7 and transfer to your team if needed
Provide real-time order and delivery status pulled straight from Shopify
Handle returns, cancellations, and address changes according to your policies
Text shipment tracking and product links, and log every call back to Shopify
Take and edit orders by texting callers a secure checkout link
